Utility Bill Relief During COVID-19 Emergency
The City of Issaquah is taking the following steps to provide utility bill relief during the COVID-19 emergency:
- Water will not be disconnected for non-payment for any customer during the COVID-19 emergency.
- Customers impacted economically by the COVID-19 emergency may apply for a flexible payment plan. Under the flexible payment plan, the City will:
- Waive late penalties assessed starting March 2020 and for the duration of the COVID-19 emergency (penalties applied prior to March 2020 will not be waived).
- Allow customers to pay their City utility bill over a 6-month period.
Application form for the COVID-19 Emergency Flexible Payment Plan.
Applications may be submitted by email to UB@issaquahwa.gov or by mail to:
City of Issaquah
PO Box 1307
Issaquah, WA 98027
The City will review applications and provide the applicant with a written response within seven business days of receiving the application.
If you have questions about these programs, please call 425-837-3070 or email UB@issaquahwa.gov.
In addition, the City will continue offering its Senior Utility Discount Program, which is available to low-income senior citizens.
Pay by Mail
Mail your payment in the return envelope provided and be sure to include the remittance stub portion of the billing. To ensure proper credit to your account please include your account number on your check. Mail your payment to:
City of Issaquah
P.O. Box 3825
Seattle, WA 98124-3825
Please make payments by check or money order payable to City of Issaquah.
Pay in Person
From 9 a.m. to 5 p.m. Monday through Friday, cash, check or money order payments are accepted at the Finance Department, located on the second floor of City Hall, 130 E. Sunset Way.
After hours, at the same location, drop off your payment at the drop slot, located just to the left of the elevator.
Enjoy the benefits of no postage to pay, no checks to write and no late fees to worry about. Have your payment automatically withdrawn from your checking or savings account with Issy Easy Pay, an automated payment withdrawal service that is a free, simple, safe and convenient option to bill paying. View the Easy Pay Brochure and Form (PDF) to learn more.
Online Bill Payer Payments
You may choose to pay your Issaquah utility bill through your bank’s online bill payer service. Be sure to specify your utility billing account number, which is in the following number format: XX-XXXX-XX. For example, 00-1234-00. This will ensure quick crediting of your payment once it is received in our office.
In some instances, your financial institution may send us a payment by mail. In these instances, a delay of five to seven business days may occur in the processing of your payment.
Special Senior Discounted Utility Rate
The City of Issaquah is providing financial assistance for eligible senior residents. The Special Senior Discounted Utility Rate program offers financial assistance of a 75% discount off the minimum water and sewer billings for qualifying senior residents. It also excludes you from paying the stormwater fee.
To see qualifying requirements and to apply, please visit the Low-Income Senior Utility Discount page.