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Parks & Recreation

Posted on: November 26, 2018

Parks and Recreation: New Registration System

Issaquah Parks and Recreation is now offering a new-and-improved online registration system!   

Our new system features a more user-friendly registration experience online, in-person and over the phone. Customers will also enjoy enhanced access and control of their accounts and payments.   

Planning to register for winter programs? Create a new account today to be ready for registration, which opens 8 a.m. Dec. 3, 2018.   

Create a New Account
 
All customers will need to create a new account in the system, with the exception of the following accounts, which were activated automatically: 
  • Community Center pass holders
  • Pool pass holders
  • Senior Center customers
Create your new account – which will include a new login and password – online.   

From your new account, you will be able to:
  • View winter programs
  • Manage payment options
  • Add family members
  • Register for winter programs starting 8 a.m. Dec. 3, 2018
Learn more in our instructional video!  



Important Details

  • After Nov. 30, customers seeking access to their old account can call the Community Center at 425-837-3300.
  • For late registration requests for the Youth Basketball League, call the Community Center at 425-837-3300.
  • Payments, refunds or other adjustments for currently-enrolled programs will be unavailable from 9 p.m. Nov. 30 through 8 a.m. Dec. 4.
FAQ 
I have a current pass to the Community Center and pool. What happens next?
  • Your account and pass are already activated in our system.
  • You will receive an email with a link to complete your account set up.
  • During your next visit to the Community Center or pool, request to have a new photo taken and a new card printed.
  • Your pass will expire according to your original purchase date.
  • Your old card will no longer work after Dec 3, 2018.

 I need help creating my account or have questions about the new registration system. Who can I call? 
  • We’re here to help! Please call the Community Center at 425-837-3300.

 I am currently registered for a class or program but need to make changes or withdraw. How can I do that? 

 When will the Winter Recreation Guide be available? 
  • Online: Nov. 28, 2018
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