News Flash

Parks & Recreation

Posted on: November 26, 2018

Parks and Recreation: New Registration System

basketball

Issaquah Parks and Recreation is now offering a new-and-improved online registration system!   


Our new system features a more user-friendly registration experience online, in-person and over the phone. Customers will also enjoy enhanced access and control of their accounts and payments.   


Planning to register for winter programs? Create a new account today to be ready for registration, which opens 8 a.m. Dec. 3, 2018.   


 Create a New Account
 

All customers will need to create a new account in the system, with the exception of the following accounts, which were activated automatically: 

  • Community Center pass holders
  • Pool pass holders
  • Senior Center customers

Create your new account – which will include a new login and password – online.   


From your new account, you will be able to:

  • View winter programs
  • Manage payment options
  • Add family members
  • Register for winter programs starting 8 a.m. Dec. 3, 2018

Learn more in our instructional video!  



 Important Details

  • After Nov. 30, customers seeking access to their old account can call the Community Center at 425-837-3300.
  • For late registration requests for the Youth Basketball League, call the Community Center at 425-837-3300.
  • Payments, refunds or other adjustments for currently-enrolled programs will be unavailable from 9 p.m. Nov. 30 through 8 a.m. Dec. 4.

FAQ 

 I have a current pass to the Community Center and pool. What happens next?

  • Your account and pass are already activated in our system.
  • You will receive an email with a link to complete your account set up.
  • During your next visit to the Community Center or pool, request to have a new photo taken and a new card printed.
  • Your pass will expire according to your original purchase date.
  • Your old card will no longer work after Dec 3, 2018.


  I need help creating my account or have questions about the new registration system. Who can I call? 

  • We’re here to help! Please call the Community Center at 425-837-3300.


  I am currently registered for a class or program but need to make changes or withdraw. How can I do that? 


  When will the Winter Recreation Guide be available? 

  • Online: Nov. 28, 2018

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