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Cancellation / Weather Policy
Class / Course Cancellations
If the class/course minimums are not met three business days prior to the start of the class/course, it will be cancelled. Class levels may be combined if necessary.

If the City cancels a course due to minimum requirements not being met, participants registered for the cancelled class will receive a full refund for the cost of the cancelled class.

Unforeseen Class Cancellations
  • The City does not offer a credit for classes cancelled due to unforeseen causes. These causes may include, but are not limited to, contamination, mechanical failure and/or natural disasters.
  • In the event that a class is cancelled, participants will be offered an aquatic program coupon valid for one year from the date of the incident to use toward program registration.
  • In the event that two or more classes in the same session per participant are cancelled for unforeseen reasons, a refund for the classes cancelled will be processed. 
  • The coupon or refund for the classes cancelled will be distributed on the last day of class for the session.
  • The City will solely determine when classes are cancelled due to unforeseen causes.

Weather Policy
In case of inclement weather, the following policy applies to Parks & Recreation classes and programs:
  • If Issaquah School District schools are running one or two hours late, all programs and classes will continue as scheduled unless otherwise notified.
  • In case of inclement weather and Issaquah School District schools are closed, all programs and classes will be cancelled.

For the most up-to-date information about cancellations and closures, call the pool at 425-837-3350, or check our online calendar.